Lüx Casino Responsible Gambling

At Lüx Casino, gambling is presented as a form of entertainment, not a source of income. Only users who have turned 18 may register on the platform; the checkbox on the registration form states this requirement, and an account cannot be created without accepting it.

Self-Exclusion Process

If you want to bring your play under control, you can submit a request to stop playing through your registered email address. Once your request is confirmed, your account is closed after any pending payouts are completed. This process can be used once every 90 days. If you want to submit the same request again, at least 30 days must pass since the previous request, and the company reserves the right to refuse a repeat reopening.

Current Limits

Outside the self-exclusion option described on this page, there is no separate self-service tool for setting deposit, session-time or bet-amount limits on your account. This means the email-based exclusion request is currently the only self-service control available on your account. To keep your spending under control, we recommend setting a budget before you start playing and sticking to it.

Identity and Age Verification

Your identity is verified during registration and before withdrawals. Verification runs through the KYCAID infrastructure and accepts an ID card, passport or driver's license, confirming both your age and account ownership. Phone and email confirmation serve the same purpose, and participation in some promotions depends on these confirmations, so it is worth keeping your contact details current and verified.

Recognizing Warning Signs

Continuing to play to win back losses, spending more time or money than planned, or hiding your play from people around you are signs worth paying attention to. Acting early when you notice these signs is the most practical way to regain control.

Contact for Support

To submit a self-exclusion request or ask a question about responsible gambling, use the support channel available on the site.